Refund policy

Return & Refund Policy

Because most of our products are personalized and they are all made to order, all personalized and custom items are final sale and are not eligible for return or exchange. 

If your order arrives damaged, defective, or with an error made by us, please contact us within 5 days of delivery at ashlea@sparkleandsparrow.com with your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, provide a replacement or other resolution. 

We are not able to offer refunds or replacements for errors in personalization submitted by the customer, changes of mind, event cancellations, shipping delays, or items not being received by event date.

If you have any questions about your order, please contact us at ashlea@sparkleandsparrow.com.